Where are you located?
We are located in San Francisco and we ship everything out of our warehouse in South San Francisco.
Where do you manufacture your products?
We believe transparency is the key to a great relationship so here’s way more information than you want!
Our lipstick and lip gloss formulas are created in Northern California at a manufacturing facility that has been in business since 1996. They usually produce for the “big guys” and we are so grateful they have agreed to work with us! There are very minimal cosmetic manufacturers in Northern California and we are so lucky to have them as a partner.
Our lip pencils are created in Germany at the same manufacturer who creates most luxury brand pencils.
All of our secondary packaging is printed in Santa Monica, CA. Most cosmetic companies outsource this part overseas, however our secondary boxes are so intricate in design we decided that we needed to keep printing in the US so we can have a better handle on quality control.
Our primary containers were created with HCT Group, the same manufacturer who creates the gorgeous designs for the luxury brands you know well.
Finally, some of our free samples were created with a cruelty-free manufacturer China. Honestly, we hesitated doing this at first because we’ve kept everything so close to home so far. However, we learned that many reputable cosmetic brands manufacture their samples overseas. In order to reach more customers on an indie budget, we decided this was a good way to introduce people to our brand. Phew! Honesty feels great!
Have some more questions? Super! Email us at firstname.lastname@example.org
What should we know about your formulas?
We have pretty high standards and we’re sure you do too, so here’s what we created for you!
We are: Cruelty Free, Fragrance Free, Vegan, Gluten Free, Egg, Nut & Soy Free
We formulate without: BHA/BHT, Fragrance, Mineral Oil, Parabens, Petrolatum, Phenoxyethanol, Phthalates, Polyethylene Glycol, Propylene Glycol, Retinoids, Sulfates, Vitamin A
Any cool ingredients in your formula?
We think these are pretty neat!
ARGAN OIL: Nourishing and moisturizing oil rich in essential fatty-acids and Vitamin E
JOJOBA OIL: Natural moisture restoring oil that smoothes and softens lips
SUNFLOWER SEED OIL: Environmental stressor protectant with high fatty-acids and Vitamin E
CASTOR SEED OIL: Rich in moisturizing, conditioning essential fatty acids
CARANAUBA (WAX): A hydrophilic skin protectant. A natural wax derived from the tropical palm copernicia cerifera
INFLUENCER & AFFILIATE QUESTIONS
Yes please! Check out this page
Can I be featured in your blog?
We love meeting Muses! Contact us at email@example.com
I need to change the address on my order.
If your order hasn’t been shipped please contact us on the support page with your new address. If your order has shipped, you should be able to update your address on the USPS website! If your package returns to us, it will be cancelled and refunded; we will notify you of this happens if this happens.
Can I modify or cancel my order once I’ve placed it?
If your order has not been shipped we contact us to modify your order.
I received incorrect items.
We’re so sorry for the mix up! Please email our Customer Support team with your order number and photos of the items with the order packing slip and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!
My package says delivered but it didn’t ship!
From time to time USPS tracking information marks packages as delivered before they actually arrive. Your package will most likely be delivered within a few days. You can check with your neighbors and/or post office for more information in the meantime!
How do I track my Order?
Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number for your order there.
Do you accept returns?
We accept returns on unopened items within 15 days of purchase.
Do you offer wholesale?
Yep! Contact us at firstname.lastname@example.org
How can I contact you with other questions?
Auteur Lip Color
HYPER-PIGMENTED, CRUELTY-FREE, PARABEN-FREE, FRAGRANCE-FREE & VEGAN